FAQ & Privacy Policy
1. What happens to my letter?
If your letter is not sealed
with a gold privacy seal, one will be applied (see privacy policy for specifics). Your letter is then sealed in plastic
filed in an acid free folder and catalogued by activation date in a locked stainless steel filing cabinet. The cabinets
are organized in a temperature-controlled storage facility, out of direct sunlight. Your letter is not accessed until
the activation date arrives.
2. What if I change my mind?
Will I have access to my letter?
If for
any reason you want the letter returned to you or disposed of in any way other than being mailed on the activation date, you
must contact Sent From The Past and make a request IN WRITING. You may e-mail Customerservice@sentfromthepast.com, and the letter will be pulled, but nothing will happen until a written statement, signed by you, specifically detailing
what is to be done with the letter is received by our office.
3. Who else will have access to my letter?
No one. Privacy is one of our top priorities
(see privacy policy below) and as such, the letters are kept secure and stored until the activation date arrives.
4. Can I update or change
my letter after I have sent it to be sealed and stored?
No. Unfortunately, it is impossible for us
to accept updated drafts of a letter. You may purchase another letter-writing kit, submit another letter, and instruct
us to replace the old with the new. Again, your explicit, written permission is required (signature and date) in order
for us to switch the letters.
5. What happens if the person moves before
you send their letter?
Sent From The Past will also store
two alternate addresses for you at no charge. If the letter is returned to our office, we will make two more attempts,
using the alternate addresses provided, to successfully send your letter. If after those attempts we are unable to deliver
the letter, it will be pulled and held in a dead letter file until space requirements dictate that it must be disposed of
(usually 30 days after the final attempt has failed).
6. How do I give you the alternate addresses?
There is a contract inside each letter
kit that is to be filled out, signed, and returned to us with your completed and sealed letter. There is space on the
contract for you to write the two alternate addresses. These addresses will only be used in the event that the initial
address fails.
